FAQs

Shipping times vary because we ship globally from various fulfillment locations dependent on your region. Shipping takes an average of 15-25 business days.

We do our best to delivery products as quickly as possible. Please allow 4-7 days for production time before shipment; normal delivery times range from 15 to 21 days.

Tracking numbers will be updated around 3-5 days after your order has been SHIPPED.

If you have not received a tracking number after 7 business days, please contact us at jadid@dishdashllc.com.

We provide a 100% money-back guarantee if the product is defective or damaged.

We allow you 30 days to return it to us for a full refund in its original packaging. You must ship it back at your own expense; once we get the merchandise, we will reimburse the full amount of your original purchase with a 35% restocking fee.

Please include a name and order number on all returned parcels.

Please keep in mind that if your shipment is on its way, you must wait for it to arrive and then return it before you can receive your refund.

You can cancel your order without incurring any penalties!

You must cancel your order prior to shipment. If the item has already been received, please utilize our simple return system to receive a full refund.

If you misspelled or auto-filled the wrong address, simply respond to your order confirmation email and confirm.

If you find that the address provided is incorrect, please tell us by email at jadid@dishdashllc.com.

If the provided address is incorrect, we can update it to the correct one within 24 hours. No refunds will be issued after 24 hours of erroneous submission.

Absolutely! We are here to assist you beautify your home! Please send an email to jadid@dishdashllc.com and we will gladly assist you in any way we can.
We get a huge amount of emails; if you want to receive a timely answer, please attach your order number and state the issue clearly. We are available to address all of your inquiries and concerns.

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